DELIVERY AND SHIPPING

The Penthouse Theory aims to deliver your items worldwide in the fastest time possible!

Orders are shipped via DHL, Fedex, UPS, or TNT depending on the shipping address.

As items may be sourced from different places, delivery times may vary.

NOTE: Due to the COVID-19 situation, there is a movement control order affecting our fulfillment center, your orders for delivery and pick up will be delayed. We apologize for this inconvenience, and we encourage you to stay safe during this time.

SHIPPING FEES

At The Penthouse Theory, we keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above a certain amount, you will qualify for free delivery. 

 Order Value Delivery Fees for Standard Shipping
 

1kg-3kg: $29.99

3kg-5kg: $49.99

5kg - 10kg: $79.99

10kg - 12kg: $99.99

 

12kg and above: $199.99

 

*Fees may vary depending on the weight of your item. Shipping Fee will be available upon check out.

   

 

EXPRESS DELIVERY

Express delivery is a service provided by The Penthouse Theory that allows you to receive your order much faster.

 Order Value Delivery Fees for Express Shipping
 

1kg-5kg: $79.99

5kg-10kg: $109.99

10kg -12kg: $139.99

 

12kg and above: $239.99

*Fees may vary depending on the weight of your item. Shipping Fee will be available upon check out.

   

Be sure to select the express delivery at checkout to receive your items sooner!

NOTE: Express Delivery excludes deliveries on weekends and public holidays. 

ORDER PROCESSING TIME

Orders will be dispatched within 5-7 working days after payment has been made. 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

After which, these will be the estimated time it will take to reach you:

 Normal Delivery

 

10-17 WORKING DAYS

Express Delivery

6-9 WORKING DAYS

*The table above is only a guided estimate  

ORDER CONFIRMATION AND ORDER TRACKING 

The status of order can be found under Order History. A confirmation email of your order will also be sent to you upon successful check out.

Once your order has shipped, we will send you another email with your tracking information. 

If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at support@thepenthousetheory.com for more information.

NOTE: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.

MISSED DELIVERY

If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call.

Alternatively they'll leave a card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it. 

CUSTOMS & REGULATIONS

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.

DUTIES & TAXES

The Penthouse Theory will not be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

 

 

 

STILL NEED HELP?  Contact us here at support@thepenthousetheory.com, or simply give us a DM on any of our social media platforms and we will be more than happy to assist you!